Manage Tickets

Manage Tickets

The ticket system in VISOTASK® provides structured order management through a Kanban board with priorities, comments, and archiving.

Create a Ticket

  1. Navigate to Orders → Tickets
  2. Click New Ticket
  3. Fill in the fields:
    • Title — Brief description of the order
    • Description — Detailed requirements
    • Priority — Low, Medium, High, Urgent
    • Assignment — Technician or team
    • Due date — Desired completion date
  4. Click Create Ticket

[Screenshot: Create new ticket]

Using the Kanban Board

The Kanban board displays all tickets in columns by status:

ColumnMeaning
OpenNew ticket, not yet started
In ProgressTechnician is working on it
WaitingFeedback or materials pending
DoneOrder completed
  1. Drag tickets between columns using drag and drop
  2. Click a ticket to view its details
  3. Use the filter bar to filter by priority or assignment

[Screenshot: Kanban board with tickets]

Set Priorities

Priorities determine the processing order:

  1. Open the desired ticket
  2. Change the priority in the dropdown field
  3. High-priority tickets are visually highlighted

Note: Priority changes are immediately visible to the assigned technician.

Comments and Communication

  1. Open a ticket
  2. Scroll to the Comments section
  3. Write your comment and click Send
  4. Mention team members with @Name to notify them

[Screenshot: Ticket comment section]

Archive Tickets

  1. Open a completed ticket
  2. Click Archive
  3. Archived tickets remain accessible via the Archive filter

[Screenshot: View archived tickets]