Slot Management

Slot Management

With slot management, you define available time windows for service jobs, manage capacities, and create slots efficiently via bulk creation.

Create a Time Slot

1. Navigate to Dispatch → Slot Management
2. Click Create New Slot
3. Define the parameters:
   • Technician — Which technician the slot applies to
   • Date — Day of the time window
   • Start Time — Beginning of the window
   • End Time — End of the window
   • Type — Service, standby, or on-call
4. Click Create Slot

[Screenshot: Create new slot]

Manage Capacities

The capacity view shows the workload of all technicians:

1. Open Dispatch → Capacities
2. Utilization is color-coded:
   • Green — Below 70% utilized
   • Yellow — Between 70% and 90% utilized
   • Red — Above 90% utilized
3. Click a technician to open their detail view

[Screenshot: Capacity overview]

Bulk Slot Creation

For recurring time windows, use bulk creation:

1. Click Slots → Bulk Create
2. Select the technician or technician group
3. Define the pattern:
   • Weekdays — e.g., Monday through Friday
   • Date Range — Start and end date
   • Times — Daily start and end time
4. Review the preview of slots to be created
5. Click Create All

Note: Existing slots in the selected period will not be overwritten.

[Screenshot: Bulk slot creation]

Edit and Delete Slots

1. Click an existing slot in the overview
2. Modify the desired parameters
3. Save the change or click Delete

Note: Slots with assigned bookings cannot be deleted. Remove the booking assignment first.

[Screenshot: Edit slot]