Platform · Module 05 · Softphone Suite
Human + AI in the same conversation.
Human and AI work in the same conversation – the AI qualifies and documents, and your team takes over at the right moment. No breaks, no blind spots.
A call comes in
One channel, full transparency: every conversation is visible to your team.
AI leads, team listens in
Live transcript and real-time copilot with next steps – right in the webphone.
Warm takeover
One click, full context – the caller notices no break at all.
Live on the platform Your team
Human and AI share the conversation
The caller speaks, the AI agent leads and documents – and your team member listens in and can take over anytime. Plus an omni-inbox for SMS, WhatsApp, email, and calls. visotask connects your phone numbers and telephony – from SIP to mobile networks.
What you solve with it day to day
Unified Interplay
The transfer desk moves conversations between AI and human – the complete history travels along.
Real-time copilot
Live transcript, matching CRM entries, and next-step suggestions – right on screen.
Omni-inbox
SMS, WhatsApp, email, and calls in one interface – nothing gets lost between channels.
Your own numbers (BYON)
Your existing SIP infrastructure and numbers stay usable – including number pools and masking.
Embeddable softphone
The softphone can be embedded into your own portals and applications.
Step in at any time
Your team listens in, takes over warm – and hands the conversation back to the AI when needed.
Where agents like this work every day
Concierge service
The AI answers standard questions; the team takes VIP requests via warm handover.
Practice telephony
The AI answers, the practice team listens in and steps in when needed.
Technical support
Complex outage? The technician takes over with the full history.
More use cases: Industry overview
Typical use cases
Example scenario
The agent pre-qualifies, and the sales rep takes over warm – with the full history on screen and copilot hints during the conversation.
Frequently asked questions
What happens when the AI gets stuck?
KILevel agents handle uncertainty without dropping the conversation: they ask clarifying questions, offer alternative paths, or hand over to a human automatically based on your rules. Through the Attention Suite, your team can take over mid-conversation at any time – without the caller noticing any interruption.
We already have a support team. Why add AI?
The AI doesn't replace your team – it gives them leverage: it takes on the volume, after-hours calls, frequent questions, and appointment bookings. Your team focuses on the cases that truly require a human. Sentiment analysis and handover triggers make sure the AI knows when to step back.
How much control do we have over what the AI agent says?
Full control: tone, language, allowed topics, and response templates are defined through prompt modules and template parameters. Escalation rules determine when a conversation is handed over to a human. Every configuration can be tested in a sandbox before it reaches real customers.
What if the AI says something off-brand or wrong?
You define the tone, language, and exact response templates. Escalation rules determine when a conversation goes to a human – for specific topics, negative sentiment, or repeated failed attempts. Everything is testable before it goes live.
Does the agent support multilingual conversations?
Yes. Agents detect the caller's language and respond accordingly, or you configure language-specific flows per channel – German, English, French, Spanish, and more all run on the same platform without duplicating the setup.
How quickly can we go live?
Most teams put their first agent live within a day: industry templates cover the most common flows, and custom processes are built visually or from a single descriptive sentence. visotask guides you from concept to go-live – and stays with you in production.
Request a demo
Your hotline with AI – see it live.
30 minutes, your use case, no slide deck marathon: you see the platform live and get an honest assessment.
Exclusive KILevel sales partner – consulting, implementation, and operations from a single source.
Call directly+49 160 1805515 Write an emailkilevel@visotask.de- A demo on your real use case
- Fixed-price quote after the call
- German, English & more languages