Platform · Module 01 · AI Agents
Natural conversations. Controlled flow.
Your customers just talk normally – behind the scenes, the agent follows fixed states, checkpoints, and rules. Voice first, every other channel in the same flow.
Customer calls
“Where's my delivery?” – the agent picks up instantly. Around the clock, no hold queue.
AI triage in the state graph
Verify identity, capture the request, spot risk signals – state by state, without losing the thread.
Resolved or handed over warm
The agent quotes the status from the ERP and documents in the CRM – sensitive cases go to your team with context.
Live on the platform Your flow
We build this graph with you
Greeting, emergency check, structured data capture, read-back, CRM action: every state is visible, testable, and editable. visotask takes your current call script and turns it, step by step, into a state graph – including the rules for when a human takes over immediately.
What you solve with it day to day
A state graph instead of a black box
States, checkpoints, and controlled transitions give the conversation a reliable frame – with full linguistic flexibility.
Master prompt & modular scenarios
Instead of rigid dialog trees: human-sounding conversations you can compose per use case.
Omnichannel in one flow
Phone, SMS, email, and WhatsApp run through the same agent – context survives every channel switch.
Acts during the call
Through tools and execution plans, the agent queries your ERP/CRM live and triggers actions – like quoting the current processing status.
AI-to-AI test suites
Simulated calls, AI judging, and A/B scenarios test every path before real customers ever experience it.
Handover to humans
Smart forwarding rules hand sensitive cases to your team warm – with full conversation context.
Every call becomes structured data
Call Intelligence
Hello! You've reached customer service. What can I help you with today?
I'd like to book a service appointment for next week.
Of course. Tuesday at 2 PM or Wednesday at 9 AM – which works better for you?
Tuesday at 2 PM works perfectly.
Tuesday at 2 PM – noted. You'll get a confirmation by SMS, and we'll remind you the day before.
Great, thank you!
Sentiment
Topics
Extracted
Auto actions
Illustrative view of automatic call analysis in KILevel.
Where agents like this work every day
Practice front desk
Book appointments, request prescriptions – no hold queue, even after hours.
Outage hotline
Capture the outage, quote the status, book the technician – automatically.
Reservations & service
Book, rebook, answer questions – multilingual, around the clock.
More use cases: Industry overview
Typical use cases
Example scenario
An insurer takes claims around the clock: the agent first checks for emergencies, captures all required details in structured form, and hands critical cases straight to humans.
Example scenario
A bank reaches customers at the right local time: the agent recognizes the line, greets them by name, and quotes the current account balance straight from the core system.
Frequently asked questions
How is this different from chatbots or classic IVR systems?
Classic IVR systems follow rigid scripts, and chatbots process text in isolation. KILevel agents understand real phone calls, WhatsApp, SMS, and web conversations at the same time: they adapt as the conversation unfolds, book appointments, trigger follow-up automations, analyze every interaction, and hand over to a human when needed – all on one platform.
How much control do we have over what the AI agent says?
Full control: tone, language, allowed topics, and response templates are defined through prompt modules and template parameters. Escalation rules determine when a conversation is handed over to a human – for specific topics, negative sentiment, or repeated failed attempts. Every configuration can be tested in a sandbox before it reaches real customers.
What happens when the AI gets stuck?
KILevel agents are built to handle uncertainty without dropping the conversation: they ask clarifying questions, offer alternative paths, or hand over to a human automatically based on your rules. Through the Attention Suite, your team can take over mid-conversation at any time – without the caller noticing any interruption.
Does the agent support multilingual conversations?
Yes. Agents can detect the caller's language and respond accordingly, or you configure language-specific flows per channel – German, English, French, Spanish, and more all run on the same platform without duplicating the agent setup.
Do we need developers for setup and operations?
No. The flow builder, agent configuration, channel setup, and integrations are entirely no-code. As your implementation partner, visotask handles setup and fine-tuning together with you. Developers who want to go deeper get a full REST API, webhooks, and MCP-compatible tool discovery – but none of that is required to run in production.
Does it connect to our existing systems?
Yes – often with no setup at all. KILevel supports MCP (Model Context Protocol) and automatically discovers modern CRM, ERP, and data platforms. For everything else there are webhooks, a REST API, and prebuilt connectors. And in the other direction, your own system can trigger calls, campaigns, and automations and retrieve the results.
Is this GDPR-compliant – and where does the data live?
KILevel runs on European cloud infrastructure and is GDPR-compliant by design: data stays in the EU by default, with no transatlantic transfers. For strict data sovereignty requirements, isolated deployments are available – up to running in your own infrastructure. Encryption, access controls, and audit logging are anchored in the core.
How quickly can we go live?
Most teams put their first agent live within a day: industry templates cover the most common call flows, and custom flows are built visually or from a single descriptive sentence via the AI flow assistant. visotask guides you from concept to go-live – and stays with you in production.
Request a demo
Your hotline with AI – see it live.
30 minutes, your use case, no slide deck marathon: you see the platform live and get an honest assessment.
Exclusive KILevel sales partner – consulting, implementation, and operations from a single source.
Call directly+49 160 1805515 Write an emailkilevel@visotask.de- A demo on your real use case
- Fixed-price quote after the call
- German, English & more languages