The platform
Exclusive KILevel sales partner
KILevel is the AI agent platform developed in Germany: controllable voice and chat agents, automations, and a native CRM – all the way to running on your own servers. visotask brings KILevel into your company: consulting, implementation, operations.
AI agent · speaking “Hello! Want to talk to me? Enter your number below – I'll call you.”
The platform
Simple AI hotlines are everywhere. KILevel is an agent engineering platform developed in Germany – five modules that work as one.
Kitalk AI Agents for Voice & Chat
Your customers just talk on the phone as usual – while behind the scenes, the voice agent follows a state graph with fixed states, checkpoints, and rules. Natural conversations whose flow you control; chat and messaging run in the same flow.
Example scenario
An insurer takes claims around the clock: the agent first checks for emergencies, captures all required details in structured form, and hands critical cases straight to humans.
Workflows KILevel Automations
The platform's node-based workflow engine: pipelines, API connections, and database syncs are created from a description – the AI assistant builds the flow. Triggers run on schedules, during calls, or via API.
Example scenario
After every call, a flow scores the conversation, updates the CRM, and immediately alerts the right team on risk cases – without anyone having to remember a thing.
Call center Enterprise Contact Centre
Massive inbound and outbound campaigns with schedules, smart retry, and concurrency – and full control: attention rules flag critical conversations, and a human takes over with one click.
Example scenario
A call center works through thousands of contacts a day on autopilot; the moment the word “complaint” comes up, the system instantly brings an operator into the conversation.
Case processing Autonomous Work Agents
Not every task is a conversation: Work Agents read documents, format them into structured data, keep your CRM in sync via real-time triggers, and deliver research reports.
Example scenario
Incoming contracts are read overnight, stored as structured records, and reconciled against your existing data – the report is in your inbox by morning.
Phone system Hybrid Softphone Suite
The bridge between your team and the agents: warm handovers with full conversation context, a real-time copilot with transcript and next steps, plus an omni-inbox for SMS, WhatsApp, email, and calls.
Example scenario
The agent pre-qualifies, and the sales rep takes over warm – with the full history on screen and copilot hints during the conversation.
GDPR & German servers
Hosting in German data centers, end-to-end encryption, optional zero data retention.
On-premises available
From a dedicated cloud instance to running in your own infrastructure.
Multi-cloud & multi-AI
AWS, Google Cloud, Azure; AI models from multiple providers – orchestrated per use case.
Open API & BYON
OpenAPI and webhooks for your systems; your own phone numbers and SIP infrastructure stay usable.
Scale & independence
KILevel stands on a multi-cloud foundation of AWS, Google Cloud, and Azure and talks to the world through a provider-agnostic communications layer with Twilio, Telnyx, Vonage & co. The AI layer orchestrates the best models per use case – from OpenAI, Anthropic, and Gemini to KILevel's own voice models. Underneath runs a modern, containerized stack of Java, Python, PostgreSQL, Redis, and Next.js, built for extreme growth. The result: maximum reliability, global reach – and no lock-in on cloud, telephony, or AI.
Azure
Telnyx
Plivo
Kibrain
MinimaxKivoice
Customer stories
7,000 calls a day – reliably automated.
Outbound campaigns run autonomously; the team only talks to genuinely interested prospects.
German call center · 100 employees
No more missed calls – even at peak times.
Over 700 inquiries a day: the AI absorbs the overflow elastically and books callbacks straight into the calendar.
Car dealership · 15-person service team
Demos now book themselves.
Targeted outbound calls to trial users; the AI answers first inquiries instantly – complex cases go to the expert team via warm handover.
B2B software vendor · Bavaria
Abandoned carts? We just call them now.
Friendly reminder calls win purchases back; the AI answers order status and product questions around the clock.
E-commerce · cosmetics
Your systems talk in real time – error-free.
CRM and KILevel sync automatically on every call event; campaigns launch straight from your customer system.
Same call center project · IT integration
A claim at three in the morning? Answered.
The agent first checks for emergencies, captures all required fields in structured form, and clearly identifies itself as AI.
Insurance · first notice of loss
From documented KILevel customer projects and deployments. Results depend on the use case.
How it works
Your customers just make a normal phone call. In the background, KILevel captures the data in structured form and writes it into your systems – while the conversation is still running. For many calls at once.
KILevel AI Agent
understands, decides, acts – in every conversation at once
3 conversations liveSchematic view: capture, checks, and system entries run during the conversation – handover to humans remains possible at any time.
Use cases
From the first ring to full campaigns: the platform covers these use cases – individually or combined.
Every call is answered within two rings: give information, resolve routine cases, forward what matters.
Recognize the request in natural language before costs arise – a conversation instead of rigid key menus.
Dial new leads in seconds, qualify them, and pass them to your team red-hot – follow-ups included.
Proactive confirmations and reminders across multiple channels, with direct calendar sync and mandatory notices.
Also ready to go: “request a callback” web widgets, WhatsApp & SMS integration, an embedded softphone, voice surveys & NPS.
Measured in live operations – not in a lab.
Source: KILevel Enterprise Solutions – documented customer projects. Results depend on the use case.
Industries
Whether it's a medical practice, a network operator, or a control room: wherever phones run hot, the same KILevel building blocks apply.
Healthcare & medical practices
Appointment booking, prescription requests, and reminders – around the clock, no hold queue.
Telecommunications
Outage intake, status updates, and technician appointments – the entire loop runs automatically.
Energy & utilities
Prioritize outage reports, dispatch repairs, run status announcements – especially when everyone calls at once.
Logistics & transport
Shipment status, delivery windows, notifications – the AI absorbs call peaks while your team dispatches.
Travel & hospitality
Reservations, rebookings, concierge questions – multilingual and across time zones.
And compared to the alternatives? KILevel compared
Comparison
The three usual approaches to customer contact, soberly placed next to KILevel.
| Criterion | More staff | Classic IVR | Chatbot only |  |
|---|---|---|---|---|
| Availability | nooffice hours | partial24/7, menu only | partial24/7, text only | yes24/7 – phone & digital channels |
| A natural conversation on the phone | yesby humans | nokey menu | nono phone | yesVoice AI in natural language |
| Many conversations at once | nolimited by headcount | partialscales, but rigid | partialhigh – chat only | yeselastic, virtually unlimited |
| Completes tasks in your systems | partialmanual, time-consuming | noonly forwards calls | partialsimple FAQ cases | yesActions in your CRM/ERP – during the call |
| Structured data into the CRM | partialmanual, error-prone | nono data capture | partialpartial | yesautomatic, as structured records |
| Handover to humans | yesalready is the human | partialHold queue | nooften a dead end | yeswarm, with full context |
| Change & test flows | partialtraining required | noIT project | partialprompt tinkering, untested | yesfrom a description – with test suites |
Plenty of tools can build bots. KILevel is an agent engineering platform – and in enterprise use, that makes the difference:
State graph determinism
Fixed states and checkpoints instead of prompt guessing – behavior is programmatically guaranteed.
AI-to-AI test suites
Agents test agents: simulated calls, AI judging, and A/B scenarios before go-live.
Hard tool gating
Access to tools and data only in permitted states – not “hopefully prompted correctly”.
Voice, chat & background work
One builder, one flow for all three – no patchwork of separate tools.
Enterprise depth
Automations, campaigns, roles & permissions, an on-premises option – far beyond a bot.
Human in the loop
Live monitoring, attention rules, and warm takeover in real time.
Where security & privacy stand: Security & trust
Security & trust
AI in customer contact needs guardrails – KILevel ships with them built in, and visotask sets them up with you.
German data centers
Hosting exclusively in high-security data centers in Germany – operated in line with GDPR, with clear data processing agreements and EU data residency. Your conversations stay where your rules apply.
End-to-end encrypted
All data streams and databases are encrypted – in transit and at rest. Optionally with zero data retention: conversation content is then never stored permanently in the first place.
Roles, permissions, field visibility
Isolated workspaces, granular permissions, and field-level visibility: only authorized people see sensitive content – cleanly separated by team, role, and use case.
On-premises available
From a dedicated cloud instance to running in your own infrastructure: for organizations whose data must never leave their own network, KILevel runs fully on-premises.
Multi-cloud foundation
Built on AWS, Google Cloud, and Azure – with a provider-agnostic communications and AI layer. No lock-in on cloud, telephony, or language models.
AI disclosure & consent
The agent introduces itself as AI and actively obtains consent before anything is recorded – the transparency obligations of the EU AI Act (Art. 50) are built in from the start.
Note: which obligations apply in your specific case (under the EU AI Act or GDPR, for example) depends on the deployment scenario. We shape the implementation together with you – this does not replace legal advice.
Let's talk about your case: Get in touch
FAQ
KILevel is an AI operations platform for companies that communicate at scale: it unites telephony, WhatsApp, SMS, and web conversations under one AI-native operating system – with visual workflow automation, an omnichannel inbox, AI conversation analytics, and real-time control. Developed in Germany, running on European infrastructure.
visotask UG is the exclusive KILevel sales partner: we advise on your use case, implement the platform – from call scripts through integrations to handover rules – and support day-to-day operations. You get a real contact in Germany instead of an anonymous software login.
Classic IVR systems follow rigid scripts, and chatbots process text in isolation. KILevel agents understand real phone calls, WhatsApp, SMS, and web conversations at the same time, adapt as the conversation unfolds, book appointments, trigger automations, and hand over to a human when needed.
No – it gives them leverage: the AI takes on the volume, after-hours calls, frequent questions, and appointment bookings. Your team focuses on the cases that truly require a human. Handover triggers and sentiment analysis make sure the AI knows when to step back.
Yes. KILevel runs on European cloud infrastructure, and data stays in the EU by default – with no transatlantic transfers. Hosting is in German data centers; for strict requirements, isolated deployments are available – up to running in your own infrastructure.
Most teams put their first agent live within a day: industry templates cover common call flows, and custom processes are built visually or from a single descriptive sentence. visotask guides you from concept to go-live – and stays with you in production.
Last updated: September 2026 · More questions? We'll answer them in a call.
Contact
30 minutes, your use case, no slide deck marathon: you see the platform live and get an honest assessment.
Exclusive KILevel sales partner – consulting, implementation, and operations from a single source.
Call directly+49 160 1805515 Write an emailkilevel@visotask.de