Platform · Module 03 · Contact Centre
Run campaigns, step in live.
Work through thousands of contacts on autopilot – and still be able to step in at any moment: the Contact Centre combines scale with full control.
Campaign starts
Thousands of contacts, schedules, smart retry, and concurrency – the engine paces it all.
AI leads in parallel
Many conversations at once; attention rules flag critical moments instantly.
Human steps in
One click on “Take over” – and your team is in the conversation with full context.
Live on the platform Your campaign
This is what control looks like live
The campaign runs, the AI speaks in parallel – and the moment an attention rule fires (“cancellation” detected), one click brings your operator into the conversation. visotask configures rules, routing, and escalations together with your team.
What you solve with it day to day
Campaign Engine
High-volume call pipelines with their own schedules – for sales, surveys, or notifications.
Massive outbound
Load lists via Excel/CSV, smart retry with exponential backoff, concurrency that respects your phone system.
Attention rules
If a trigger word like “complaint” or “cancellation” comes up, the system raises a visual and audible alarm instantly.
Live takeover
The flagged call lands on the live dashboard – one click, and your operator takes over the conversation.
A/B tests in production
Test variants of announcements or models against each other live and decide empirically.
Structured analysis
Every conversation is analyzed against your schema – reports and CSV exports at the push of a button.
Where agents like this work every day
Control room peaks
When everyone calls at once: the AI absorbs the load, humans take the critical cases.
Outage hotline
Mass outage? Status announcements run and technician slots get booked.
Notification campaigns
Outbound at scale: confirm delivery windows, resolve queries.
More use cases: Industry overview
Typical use cases
From the field
A German call center reliably handles 7,000 outbound contacts a day with KILevel – operational routine time dropped by 65%, and the team now only talks to interested prospects.
Frequently asked questions
Does it scale with high call volume?
Yes, automatically. KILevel scales concurrent lines dynamically – whether 10 or 10,000 simultaneous conversations, the infrastructure adapts without manual intervention. The Operations Control Center shows concurrency, queues, and agent performance in real time.
We already have a support team. Why add AI?
The AI doesn't replace your team – it gives them leverage: it takes on the volume, after-hours calls, frequent questions, and appointment bookings. Your team focuses on the cases that truly require a human. Sentiment analysis and handover triggers make sure the AI knows when to step back.
What happens when the AI gets stuck?
KILevel agents handle uncertainty without dropping the conversation: they ask clarifying questions, offer alternative paths, or hand over to a human automatically based on your rules. Through the Attention Suite, your team can take over mid-conversation at any time – without the caller noticing any interruption.
How much control do we have over what the AI agent says?
Full control: tone, language, allowed topics, and response templates are defined through prompt modules and template parameters. Escalation rules determine when a conversation is handed over to a human. Every configuration can be tested in a sandbox before it reaches real customers.
Is this GDPR-compliant – and where does the data live?
KILevel runs on European cloud infrastructure and is GDPR-compliant by design: data stays in the EU by default, with no transatlantic transfers. For strict requirements, isolated deployments are available – up to running in your own infrastructure.
Does the agent support multilingual conversations?
Yes. Agents detect the caller's language and respond accordingly, or you configure language-specific flows per channel – German, English, French, Spanish, and more all run on the same platform without duplicating the setup.
Request a demo
Your hotline with AI – see it live.
30 minutes, your use case, no slide deck marathon: you see the platform live and get an honest assessment.
Exclusive KILevel sales partner – consulting, implementation, and operations from a single source.
Call directly+49 160 1805515 Write an emailkilevel@visotask.de- A demo on your real use case
- Fixed-price quote after the call
- German, English & more languages